Southeast Morris County Municipal Utilities Authority
19 Saddle Road · Cedar Knolls, NJ 07927
Phone 973-326-6880 · Fax
***IMPORTANT MESSAGE FOR SMCMUA CUSTOMERS***
COUNTY MUNICIPAL UTILITIES AUTHORITY
7 p.m., Monday,
July 25th, 2016
(Cedar Knolls, NJ) ¾ The
Southeast Morris County Municipal Utilities Authority (SMCMUA) issued a boil
water advisory affecting certain areas of Hanover Township and Morris Township,
in the vicinity of the Morristown Airport, as a result of a main break that
occurred on Friday
night, July 23rd,
As of 7 p.m., Monday, July 25th,
2016, the boil water advisory has been lifted and it is no longer necessary to
boil the tap water. The results of the water quality tests have been reviewed
with the New Jersey Department of Environmental Protection who has approved
rescinding, or lifting, of the boil water advisory.
The following measures are recommended for
customers in the affected areas:
- Run your
water faucets for 3-5 minutes to flush your service connection and interior
plumbing with water from the service main.
and clean your automatic ice makers and water chillers.
and refill your hot water heater if the temperature is set below 113 degrees
connections with a water softener/cartridge filters should be run through a
regeneration cycle or other procedures recommended by the manufacturer.
reservoirs in tall buildings should be drained and refilled (as applicable).
SMCMUA appreciates our
customers’ patience during this event and apologize for any inconveniences. We
also acknowledge the support that we received from the Morris County, Hanover
Township and Morris Township Offices of Emergency Management, and the local news
media, in getting this message out to our customers. We would also like to
recognize the efforts of many of our staff who worked diligently to make these
repairs, restore water quality and communicate with our customers.
SMCMUA requests that all customers in the
service area register with the Morris County Citizen Alert Notification
System to better ensure the timely delivery of emergency notices
associated with water supply, quality or other important messages. If you do
not have access to a computer please ask a relative, friend or neighbor to
register for you; otherwise, you can register using the following web link:
CLICK HERE FOR MAP OF AFFECTED AREA
OF MAIN BREAK IN VICINITY OF MORRISTOWN AIRPORT
Click here for Hydrant
Maintenance Notice (Cedar Knolls area)
19 Saddle Road
Cedar Knolls, NJ 07927
Here for Directions
Customer Service: 973-326-6880
Operations Phone: 973-326-6860
For after hours emergencies,
dial (973) 867-1758.
Click Here for Phone
If you received a notice regarding a new meter
click the "Book Now" to schedule an appointment.
The Southeast Morris County
Municipal Utilities Authority (SMCMUA or Authority) provides high quality drinking
water to customers in Morristown, Morris Township, Morris Plains and
Hanover Township with some service in Mendham Township and Harding
Township, and to certain customers and municipalities outside its
District in Morris County, New Jersey.
On a typical day, about 100,000
people rely on SMCMUA's commitment to high quality for their drinking
water needs. With over 15,000 residential and 2,500
commercial/industrial accounts, SMCMUA is Morris County's largest water
Take a moment to look at the latest water quality
data in our Water Quality Report
section. Want some tips on water
conservation? Check out the
page. Trouble understanding your bill? Our
Customer Service page in the Services
section will try to help you. There is a wealth of information
available about the water system and its history in the
SMCMUA is a municipal
utilities authority created by law and governed by N.J.S.A. 40:14B-1
et seq. You can check out public meeting dates and review Board
meeting agendas on the Board
Thank you for visiting our site!
The Southeast Morris
County Utilities Authority’s primary mission is to maintain, operate and improve
the potable water supply and distribution system for the protection of public
health and safety. In order to achieve this mission, the Authority has
established the following goals:
Provide responsive and
timely customer service.
Strive to achieve
excellence in meeting or exceeding (surpassing) all of the regulatory
requirements in accordance with the Safe Drinking and Clean Water Acts.
Maintain a progressive
water quality monitoring program beyond regulatory requirements.
preventative maintenance and asset management programs for reliable system
Cost control measures:
Work to streamline
operating expenditures such as energy and chemical purchases.
Maintain a five (5)
year and beyond capital improvement program so that these investments
are the most cost effective over the full life-cycle of our virtual
(cyber) and physical systems and equipment, and that these investments
are strategic in order to minimize costs and to maintain a system that
is resilient in response to undefined events such as severe weather or
breaches in security.
Invest in the professional
development of our human assets (staff) in particular for necessary
succession planning and for credentialing so that staff remain qualified to
conduct Authority business in line with industry best practices and
Notice to SMCMUA Customers –
customer in SMCMUA’s service area brought to our attention that they had
received this notice (click
here). SMCMUA contacted the number
on the notice and was informed that this was a water testing service being
offered by Home Depot. An internet search on the return address resulted
in BBB reference identifying the company AWP as Atlantic Water Products – DE
SMCMUA does not support
the solicitation being made for water testing by Home Depot and/or AWP.
SMCMUA customers should be aware that that if they would like to have their
water tested that the “NJ State Drinking Water Certified Tests” can be
coordinated directly through SMCMUA by contacting the Customer Service
Department at 973-326-6880. SMCMUA customers can also access current water
quality data directly from SMCMUA’s website under the Water Quality tab or by
contacting the Customer Service Department.
IMPORTANT MESSAGE TO SMCMUA CUSTOMERS
Protect yourself from fraud! Be
aware of unsolicited attempts by persons posing as SMCMUA employees to obtain
personal information or gain entry into your home or business, including
solicitations by email or phone. If
a customer is unsure of whether a call
or attempt to gain entry into their home or business
is legitimate or not, contact SMCMUA’s
Customer Service Department
phone or email to verify by calling or emailing
at: 973-326-6880 or firstname.lastname@example.org.
SMCMUA employees carry a photo ID and field employees wear SMCMUA uniforms and
drive SMCMUA marked vehicles. Contact your local police department to
report these unsolicited attempts.
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