Home Board Activities Conservation Contact Info Customer Service Employment Engineering Finance Department For Kids Master Plan Information on Lead Office Hours Operations Projects Water Quality

 

The Southeast Morris County Municipal Utilities Authority

19 Saddle Road · Cedar Knolls, NJ 07927

Phone 973-326-6880 · Fax 973-326-9521

 

 

***IMPORTANT MESSAGE FOR SMCMUA CUSTOMERS*** 

PWS NJ #1424001

SOUTHEAST MORRIS COUNTY MUNICIPAL UTILITIES AUTHORITY

7 p.m., Monday, July 25th, 2016

 BOIL WATER ADVISORY LIFTED

(Cedar Knolls, NJ) ¾ The Southeast Morris County Municipal Utilities Authority (SMCMUA) issued a boil water advisory affecting certain areas of Hanover Township and Morris Township, in the vicinity of the Morristown Airport, as a result of a main break that occurred on Friday night, July 23rd, 2016. 

As of 7 p.m., Monday, July 25th, 2016, the boil water advisory has been lifted and it is no longer necessary to boil the tap water.  The results of the water quality tests have been reviewed with the New Jersey Department of Environmental Protection who has approved rescinding, or lifting, of the boil water advisory. 

The following measures are recommended for customers in the affected areas:

  • Run your water faucets for 3-5 minutes to flush your service connection and interior plumbing with water from the service main.
  • Empty and clean your automatic ice makers and water chillers.
  • Drain and refill your hot water heater if the temperature is set below 113 degrees Fahrenheit.
  • Service connections with a water softener/cartridge filters should be run through a regeneration cycle or other procedures recommended by the manufacturer.
  • Water reservoirs in tall buildings should be drained and refilled (as applicable).

SMCMUA appreciates our customers’ patience during this event and apologize for any inconveniences.  We also acknowledge the support that we received from the Morris County, Hanover Township and Morris Township Offices of Emergency Management, and the local news media, in getting this message out to our customers.  We would also like to recognize the efforts of many of our staff who worked diligently to make these repairs, restore water quality and communicate with our customers.

SMCMUA requests that all customers in the service area register with the Morris County Citizen Alert Notification System to better ensure the timely delivery of emergency notices associated with water supply, quality or other important messages.  If you do not have access to a computer please ask a relative, friend or neighbor to register for you; otherwise, you can register using the following web link: 

https://member.everbridge.net/index/3091830992273776#/login

 

CLICK HERE FOR MAP OF AFFECTED AREA OF MAIN BREAK IN VICINITY OF MORRISTOWN AIRPORT

 

*****

 

Click here for Hydrant Maintenance Notice (Cedar Knolls area)

 

 

SMCMUA

19 Saddle Road

Cedar Knolls, NJ 07927

 

Click Here for Directions

 

Customer Service: 973-326-6880

Operations Phone: 973-326-6860

 

For after hours emergencies,

dial (973) 867-1758.

 

Click Here for Phone Directory

Description: Description: Image result for pay your water bill online icon

If you received a notice regarding a new meter installation,

click the "Book Now" to schedule an appointment.

 

 

The Southeast Morris County Municipal Utilities Authority (SMCMUA or Authority) provides high quality drinking water to customers in Morristown, Morris Township, Morris Plains and Hanover Township with some service in Mendham Township and Harding Township, and to certain customers and municipalities outside its District in Morris County, New Jersey.

 

On a typical day, about 100,000 people rely on SMCMUA's commitment to high quality for their drinking water needs.  With over 15,000 residential and 2,500 commercial/industrial accounts, SMCMUA is Morris County's largest water purveyor.

 

Take a moment to look at the latest water quality data in our Water Quality Report section.  Want some tips on water conservation?  Check out the Water Conservation page.  Trouble understanding your bill?  Our Customer Service page in the Services section will try to help you.  There is a wealth of information available about the water system and its history in the Operations section.

 

SMCMUA is a municipal utilities authority created by law and governed by N.J.S.A. 40:14B-1 et seq.  You can check out public meeting dates and review Board meeting agendas on the Board Activities page.

 

Thank you for visiting our site!


The Southeast Morris County Municipal Utilities Authority is a participating member of a number of water related associations.  Additional information about water quality, supply and other environmental issues can be obtained from the following professional organizations:

Association of Environmental Authorities

NJ Section, American Water Works Association 

American Water Works Association

Water Research Foundation


You can also visit the websites of the Authority's Creating Municipalities by clicking the links below:

Township of Hanover

Township of Morris

Town of Morristown

Borough of Morris Plains

 

Clyde Potts Reservoir


The Southeast Morris County Utilities Authority’s primary mission is to maintain, operate and improve the potable water supply and distribution system for the protection of public health and safety.  In order to achieve this mission, the Authority has established the following goals:

  • Provide responsive and timely customer service.

  • Strive to achieve excellence in meeting or exceeding (surpassing) all of the regulatory requirements in accordance with the Safe Drinking and Clean Water Acts.

  • Maintain a progressive water quality monitoring program beyond regulatory requirements.

  • Maintain structured preventative maintenance and asset management programs for reliable system operations.

  • Cost control measures:

    • Ensure efficient revenue collections.

    • Work to streamline operating expenditures such as energy and chemical purchases.

    • Maintain a five (5) year and beyond capital improvement program so that these investments are the most cost effective over the full life-cycle of our virtual (cyber) and physical systems and equipment, and that these investments are strategic in order to minimize costs and to maintain a system that is resilient in response to undefined events such as severe weather or breaches in security.

  • Invest in the professional development of our human assets (staff) in particular for necessary succession planning and for credentialing so that staff remain qualified to conduct Authority business in line with industry best practices and technologic challenges.


Notice to SMCMUA Customers – Alert

A customer in SMCMUA’s service area brought to our attention that they had received this notice (click here).  SMCMUA contacted the number on the notice and was informed that this was a water testing service being offered by Home Depot.  An internet search on the return address resulted in BBB reference identifying the company AWP as Atlantic Water Products – DE http://www.bbb.org/delaware/business-reviews/water-filtration-and-purification-equipment/atlantic-water-products-de-in-new-castle-de-21000014/).

SMCMUA does not support the solicitation being made for water testing by Home Depot and/or AWP.

SMCMUA customers should be aware that that if they would like to have their water tested that the “NJ State Drinking Water Certified Tests” can be coordinated directly through SMCMUA by contacting the Customer Service Department at 973-326-6880.  SMCMUA customers can also access current water quality data directly from SMCMUA’s website under the Water Quality tab or by contacting the Customer Service Department.

 


 

IMPORTANT MESSAGE TO SMCMUA CUSTOMERS

 

Protect yourself from fraud!  Be aware of unsolicited attempts by persons posing as SMCMUA employees to obtain personal information or gain entry into your home or business, including solicitations by email or phone.  If a customer is unsure of whether a call or attempt to gain entry into their home or business is legitimate or not, contact SMCMUA’s Customer Service Department by phone or email to verify by calling or emailing at: 973-326-6880 or customerservice@smcmua.org.  SMCMUA employees carry a photo ID and field employees wear SMCMUA uniforms and drive SMCMUA marked vehicles.  Contact your local police department to report these unsolicited attempts.

 


Privacy Policy     ▪     Authority's Rules and Regulations (Tariff)    ▪     Open Public Records Act Request Form


Home Board Activities Conservation Contact Info Customer Service Employment Engineering Finance Department For Kids Master Plan Information on Lead Office Hours Operations Projects Water Quality